Tech support in India
Monday, September 27th, 2004Tech support from APC (of course they’re all in India) sent me an E-mail saying that safety is their utmost concern (yeah, right) and they’d send me a free UPS as a replacement. Since my model is discontinued they’ll send me the next one up that’s in the same ballpark as my old one. It should arrive within 5 business days. So maybe by Friday or next Monday I’ll have a new UPS. They’re sending it to me free of charge. I guess they’re doing it to make sure I don’t sue them! Hopefully this time it won’t go up like a crispy critter!
Most of the lab was moved to the new location down the hall this affternoon. The main server and the firewall/router were moved over and the fiber cables were rerouted to the new place. The old lab is a shell of its old self - empty racks and tables. The furniture in the old lab has to go to the new one, and the furniture that’s in the new one goes in the old one. That should take place around the 29th or so. Then we can reassemble things. But the new racks and equipment are very nice. Hopefully it won’t become a cabling spaghetti mess like the old rack and patch panels.